Find answers to our most frequently asked questions.

Frequently Asked Questions — Diamond Shop Inc

What materials do you use in your Product?

Our product is crafted using premium, high-quality metals and carefully selected gemstones. We prioritize durability, shine, and long-lasting beauty in every design.

Will my jewelry tarnish or fade?

Our jewelry is made to last. With proper care, your piece will maintain its brilliance and finish for years. We use high-quality materials that resist tarnishing and everyday wear.

How do I find my ring size?

You can refer to our ring size guide on the product page or measure a ring you already own. If you're unsure, we recommend sizing slightly up or consulting a local jeweler for accuracy.

Do you offer returns or exchanges?

Yes! If you’re not fully satisfied, you can request a return or exchange within our policy timeframe. Items must be unworn and in original condition. Refer to our Return Policy for full details.

How long does shipping take?

Orders are processed within 1–3 business days. Delivery time varies by location, but most customers receive their orders within 3–10 business days. Tracking information will be provided once your order ships.

Do you offer gift packaging?

Absolutely! Every purchase from Diamond Shop Inc includes elegant, premium packaging—perfect for gifting or special occasions.

Is your product hypoallergenic?

Yes. Our product is crafted with skin-safe, hypoallergenic materials to ensure maximum comfort for everyday wear.

Can I contact you for custom orders or special requests?

Of course! We’d love to help. You can reach us anytime through our contact form, and our team will respond quickly to assist with custom inquiries or product recommendations.

"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it. Thanks, Your Brand!"

Sofia R. Alberta, Canada.